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The United Way of Calgary has invested and engaged agencies to move to an outcome based planning model. This investment has both supported agencies to prepare for the work (organizational readiness) and has engaged funded agencies to incorporate outcome evaluation into the delivery of their service. The outcomes strategy is based on much research and experiential learning. It uses the United Way of America Model, the learning's from the United Way of Calgary and area pilot, agency feedback, information from funded agencies outcome work, and input from the United Way staff and board. 

CORI has been contracted by the United Way to provide a variety of services to agencies. These emphasize the development of capacity for agencies to conduct their own program or outcome evaluation. Services include:

  • organizational outcome assessments 
  • board outcome training and development
  • logic model development
  • research and evaluation design assistance
  • selecting and using a database
  • designing measurement tools
  • measuring outcomes
  • providing the analysis on the information and 
  • helping to use the information to build stronger programs and focus on client impact. 
As a result of the complexity and costliness to database development, training, and measurement tools, the United Way will support agencies to use the CORI database as a tool for the collection of outcome information. CORI will assist agencies to design measurement tools, ensure the database meets their needs and requirements (and funders), and assist in the analysis and reporting on outcomes. This strategy is based on the belief that by properly providing support and services to agencies (and United Way) a cycle of evaluation can be creating in the regular operation of agency services.

To access these services, Contact Angelica Miller at (403) 699-8802, extension 227.

For assistance with Outcome Planning, Measurement Design, Outcome Analysis or Reporting, or Quality Improvement, Contact Casey Boodt at (403) 699-8802, extension 234.

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